The tram service is a universal mode of transport adapted to the needs of people with disabilities.

This is achieved by the careful design of the stops and the tram carriages.

Euskotren has always attempted to avoid unnecessary elements and architectural barriers that may pose obstacles to people with some type of disability or for prams, etc.

The trams have been designed to carry 139/187/280 people, depending on the type of unit, of which 52/68 can be seated. This capacity is what Euskotren considers to fall within the comfort scales, although the capacity determined by the manufacturer is higher. There are two spaces on each tram reserved for people with limited mobility issues.

To ensure the adaptability and accessibility of the stops, there are several tools, such as: information at the stops in Braille, accessible height of information panels, ticket vending and validation machines with modes for people with impaired vision with cyberpass to locate vending machines with “Telecoil” and Braille messages, and double height validation, and finally, “Telecoil” intercoms.

Tram units also feature accessible emergency opening and intercom systems, public address systems for people with impaired hearing, and acoustic door position systems for people with impaired eyesight.