Offices and opening hours

Atención al cliente

Contact

 +34 944 333 333

@euskotrenEJGV

We have a lost property service at our customer service offices. If you have lost anything in our facilities, please call 944 33 33 33.

Euskotren Customer Service Offices

Donostia - San Sebastián

 Plaza Easo s/n. Amara.

 oacdon1@euskotren.eus

 Summer opening hours (July and August):

Mon-Fri (work days): 8:00 to 19:30

Sat (workdays): 9:00 - 13:00

 Winter opening hours (Rest of the year):

Mon-Fri (workdays): 8:00 to 19:30

Customer Service Offices of the Bizkaia Transport Consortium

Bilbao - Zazpikaleak

 ZazpiKaleak-Casco Viejo Station (Access via S. Nikolas).

 oaczaz@euskotren.eus

 Timetable

Monday to Friday from 08:00 to 20:00

Saturdays and long weekends from 09:00 to 15:00 (Saturdays after a public holiday: closed)

July and August from 08:00 to 15:00

Gernika

 Station Square

 oacger@euskotren.eus

 Summer opening hours (july and august):

Mon-Fri (workdays): 08:00 to 14:00

 Winter opening hours (Rest of the year):

Mon-Fri (workdays): 08:00 to 20:00

Durango

 Durango Station - Geltoki Kalea, 2

 oacdur@euskotren.eus

 Summer opening hours (july and august):

Mon-Fri (workdays): 08:00 to 15:00

 Winter opening hours (Rest of the year):

Mon-Fri (workdays): 08:00 to 20:00

Tram Customer Information Offices Vitoria-Gasteiz

Vitoria - Gasteiz

 Sancho el Sabio, 9

 oacgas1@euskotren.eus

 Timetable:

Mon-Fri (workdays): 08:00 to 19:30

 Horario de agosto:

Mon-Fri (workdays): 08:00 to 14:00

Sugestions and complaints