People with reduced mobility (PRM)
ACCESSIBILITY AT STOPS
- All unnecessary elements and architectural barriers that may hinder the transit of people with any functional diversity, pushchairs, etc.
- All the stops are fully accessible.
- Flooring with tile path to identify the safety area.
ACCESSIBILITY AT TICKET VENDING MACHINES AND BARRIERS
- Two ticket slot heights.
- Cyberpass or ONCE locator for the visually impaired (in the majority of Vitoria-Gasteiz tramway's ticket vending machines) for people with remote controls so they are directed towards the ticket vending machine.
ACCESSIBILITY ON THE TRAMS
- People with reduced mobility have two seats reserved on each of the trams.
- Low-floor doors at platform level.
- Colour contrast between the colour of the doors and the colour of the vehicle.
- PRM access doors open automatically (2 doors per side).
- Accessible emergency intercom and door opening systems.
The visually impaired
ACCESSIBILITY AT STOPS
- Information in Braille at the stop.
- NAVILENS system. Installed at the Bilbao and Vitoria-Gasteiz tramway stops. This solution is based on a new signage (similar to QR) where passengers can use a mobile device with a camera and internet connect to read signs from afar and in any type of lighting or reading angle. Among other things, it is digital signage that is accessible to everyone, can be updated in real time and remotely; it is available in 33 languages, including in Basque, which only requires the AhoTTS application, a text-to-voice conversion system developed by the Aholab research group at the University of the Basque Country (UPV/EHU), to be downloaded. Once installed in the mobile telephone and with the application open, the QR codes can be read by a person when moving and they therefore do not need to be carrying their mobile. The reading ability has a range of up to 20 metres and without needing to focus. Anybody interested in trying this initiative should first download, free of charge, the NaviLens app. The application is available for IOS and Android.
ACCESSIBILITY AT TICKET MACHINES AND BARRIERS
- Ticket vending machines and barriers allowing the visually impaired with cyberpass to locate the vending machine with "T-mode" and Braille messages.
ACCESSIBILITY ON THE TRAMS
- Colour contrast between the colour of the doors and the colour of the vehicle.
- Colour contrast of the interior elements.
- Door closing sound signal.
- Door opening and closing light signal.
- Door position acoustic system enabled for the blind.
- Cyberpass door sound signal.
- Opening signal of the open command.
- Braille/raised lettering signage on the open command.
The hearing impaired
ACCESSIBILITY AT STOPS
- "T-mode" intercom.
ACCESSIBILITY ON THE TRAMS
- Public address system for the hearing impaired.
